AI Customer Intake & Escalation

Every missed call is lost revenue.

You're on the tools. We're on the phone.

noema answers calls, monitors inboxes, captures web enquiries, and escalates urgent jobs instantly — 24/7. Built for businesses that can't afford missed opportunities.

24/7 answeringUrgent escalationSpam filteredSetup in 5 min

No credit card required. Free 21-day trial.

Incoming Call

Emergency Plumbing

Eastern Suburbs

Recognised contact — 3 calls on record

Live audio

CALLER

"Water is leaking through the roof..."

"It's coming through the ceiling lights..."

Noema —Got it, flagging as urgent and arranging a callback now.

AI Signals

Urgency: HIGHService: PlumbingEastern Suburbs
SMS sent to owner
Job createdSM8 #0042

TODAY

0missed calls
27handled

Leads 18 · Urgent 4 · Spam filtered 5

Customers don't wait for callbacks.

When customers can't reach your business, they call your competitors. noema ensures every enquiry is captured, qualified, and routed correctly.

Without noema

  • Missed calls go to voicemail — or competitors
  • Urgent jobs arrive after hours, unnoticed
  • Email enquiries sit unread in a busy inbox
  • Team gets interrupted by low-priority questions

With noema

  • Every call answered, qualified, escalated
  • Urgent jobs trigger instant SMS to the owner
  • Inbox monitored — leads extracted automatically
  • Only critical issues interrupt your team

Every customer enquiry handled in one place.

Phone, email, or website — noema captures and qualifies every inbound communication.

AI Call Handling

Answers every call 24/7. Captures caller details, detects urgency, routes critical calls instantly.

  • 24/7 answering — no voicemail
  • Urgency & job type detection
  • Live call transfer to owner
  • Post-call SMS & lead summary

Inbox Monitoring

Connects to your email inbox and extracts job enquiries automatically — no manual sorting.

  • AI lead extraction from emails
  • Urgency triage & classification
  • Instant owner alerts
  • All leads unified in dashboard

Web Enquiry Capture

Embeddable forms on your website feed directly into your leads pipeline, qualified automatically.

  • Embeddable quote request form
  • AI qualification on submission
  • Instant owner notification
  • Lead routing & capture

What happens when a customer reaches out?

From first contact to captured lead — in under 60 seconds.

01

Customer contacts your business

Phone call, email, or website enquiry — any channel, any time of day.

noema monitors all three channels simultaneously so nothing slips through.

02

noema understands intent

AI captures urgency, job type, and customer details in real time.

Not just a transcript — structured lead data: what they need, how urgent, and where they are.

03

Escalation logic runs

Critical issues trigger immediate owner notification.

SMS alert, call transfer, or email — the right action for the right urgency level.

04

Your team responds only when needed

Less interruption. More captured work.

Routine enquiries are logged and summarised. Only urgent jobs break through.

24/7

Always available

No after-hours gap

<20s

Escalation delivery

SMS to owner

Simultaneous conversations

No queue, no hold

5 min

Average setup

First call captured same day

0

Spam calls billed

Robocalls excluded

Not every enquiry should interrupt your team.

noema qualifies urgency in real time and acts accordingly — so critical issues always break through, and routine queries never do.

Low Priority
  • Office hours queries
  • General questions
  • Pricing requests

Action

Logged & summarised

Medium Priority
  • Quote requests
  • New leads
  • Booking enquiries

Action

Routed to dashboard

High Priority
  • Emergencies
  • Urgent callouts
  • Critical customers

Action

Escalated instantly via SMS

Everything you need to run a tighter operation.

Features grouped by what they actually do for your business.

Never miss urgent work

  • Urgency detection on every call
  • Instant SMS escalation to owner
  • After-hours & weekend answering
  • Live call transfer to team member
  • Voicemail recording & transcription

Capture more leads

  • AI call qualification
  • Web form lead capture & routing
  • Email inbox monitoring
  • Call summaries & transcripts
  • Unified leads dashboard

Reduce interruptions

  • Spam & robocall filtering
  • FAQ & routine question handling
  • Non-urgent triage & logging
  • Simultaneous conversation handling
  • Weekly summary report

Fit your workflow

  • Google Calendar booking integration
  • SMS & email notifications
  • Embeddable web forms
  • Multi-recipient alerts
  • Dashboard & analytics
Industries

Built for businesses where responsiveness matters.

Every industry has its own urgency. noema is configured for yours.

Plumbers

Plumbers

Never miss an emergency callout.

Electricians

Electricians

Capture every after-hours fault call.

Roofers

Roofers

Capture storm surge enquiries instantly.

Cleaners

Cleaners

Respond before competitors do.

Business

Business

Keep your front line covered 24/7.

Health Clinics

Health Clinics

Ensure every patient enquiry is answered.

Voicemail loses customers.

Most customers won't leave a message. They'll call your competitor instead.

Traditional Voicemail

noema

Most callers hang up on voicemail
Every enquiry handled, every time
No urgency detection
Intelligent escalation for critical jobs
No lead qualification
AI captures job type, urgency & details
Office hours only
24/7 — including weekends & after hours
Zero automation
Integrated with your workflow
Spam calls still bill your time
Robocalls & hangups never counted

Simple, transparent pricing

Try noema free for 21 days — no credit card required.

You only pay for real conversations. Spam calls, robocalls, and hangups never count toward your monthly limit.

Solo

Capture missed calls

$79/mo

$66/mo billed annually — save $158/yr

150 calls/mo30 SMS included
  • AI phone answering 24/7
  • Lead capture — name, number, job type
  • Urgency detection & escalation
  • Voicemail recording & transcription
Most Popular

Growing

Convert calls into jobs

$159/mo

$133/mo billed annually — save $318/yr

500 calls/mo75 SMS included
  • Email inbox monitoring — AI lead extraction
  • Web form lead capture & routing
  • Calendar booking integration
  • CRM integration — ServiceM8, Tradify, Simpro

Pro

Automate job intake system

$349/mo

$291/mo billed annually — save $698/yr

1000 calls/mo150 SMS included
  • Two-way SMS inbox — reply to customers from dashboard
  • Unlimited notification recipients
  • Custom AI greeting and persona
  • Advanced call quality analytics

All plans include a 21-day free trial. Cancel anytime.

Trusted by trade businesses everywhere

I used to lose 3-4 jobs a week because I couldn't answer the phone while I was under a sink. Now noema picks up every call and I've booked 40% more work.

Sarah Johnson

Owner, Johnson Plumbing

After-hours emergency calls were going to voicemail and straight to my competitors. noema changed that overnight.

Mike Chen

Owner, Chen Electrical Services

Setup took 5 minutes between jobs and we were immediately capturing after-hours calls. Best investment we've made this year.

Dave Thompson

Manager, Thompson Roofing

Common questions

Your competitors answer the enquiries you miss.

noema ensures every customer hears a response, every urgent issue is escalated, and every opportunity is captured.

No credit card required. 21-day free trial.